Somerset, Bristol & selected DevonDriveways & patios across Somerset, Bristol & selected Devon locations
Written protection for new contracts
Clear protection. Clear responsibilities. No vague promises.
At Quantock Paving Ltd, we believe a guarantee should explain exactly what is protected rather than simply displaying a number. The guarantee available depends on the type of work we carry out, the preparation underneath it and how much of the installation we control.
Qualifying full resin-bound installations can receive a 10-year Quantock Paving workmanship guarantee. Overlay, paving, tarmac, patio, repair and maintenance work has cover appropriate to the work carried out, with the exact guarantee confirmed in your written quotation.
Guarantee at a glance
These are our standard voluntary workmanship periods for new contracts from the effective date below, unless a customer-specific quotation clearly states a different term before the contract is agreed. Your quotation and guarantee certificate identify the exact cover for your project.
| Type of work | Standard term | What the term applies to |
|---|---|---|
| Full resin-bound installation | 10 years | Where Quantock controls the complete relevant construction, including appropriate excavation or preparation, sub-base or base construction and resin-bound surfacing. Covers qualifying defects attributable to Quantock workmanship. |
| Resin-bound overlay | 3 years | Covers Quantock's resin preparation and application workmanship over an approved inherited surface. Movement, cracking, settlement or failure within a base Quantock did not construct is outside this voluntary cover unless responsibility for it was expressly accepted in writing. |
| Full block paving installation | 5 years | Where Quantock carries out the excavation, base preparation, laying course, edge restraints and finished paving. |
| Full tarmac installation | 5 years | Where Quantock controls the relevant excavation, base construction and tarmac installation. Overlay or partial resurfacing terms are confirmed separately in the quotation. |
| Full patio installation | 5 years | For qualifying porcelain, sandstone, block paving or other patio installations where Quantock controls the supporting construction and installation. |
| Drainage, edging and recessed covers | Main term / 2 years | When installed as part of a qualifying complete project, these elements normally follow the main installation term. Standalone drainage, edging or cover work normally has 2 years' workmanship cover. |
| Localised repairs | 12 months | Covers Quantock workmanship within the repaired area only. It does not place the remainder of an older driveway or patio under guarantee. |
| Cleaning, re-sanding and resealing | 12 months | Application workmanship cover for an identifiable defect in an agreed sealer or treatment. This is not a structural guarantee and does not promise that dirt, stains, weeds, moss, algae or lost jointing sand will not return. |
| Ancillary hard-landscaping | Normally 2 years | Steps, paths, kerbs, borders, sleeper work and similar ancillary work, unless the quotation states a different term. |
The written project documents control.
The customer-specific written quotation and guarantee certificate identify the exact guarantee that applies. A marketing headline does not convert an overlay, repair or maintenance visit into a 10-year full-installation guarantee.
Why the preparation underneath matters
When Quantock Paving Ltd excavates the site and installs the complete build-up, we have substantially greater control over the performance of the finished driveway. That is why qualifying complete installations can receive longer workmanship cover.
When we overlay an existing driveway, we can inspect the existing surface and decide whether we consider it suitable, but we cannot see, verify or guarantee every element beneath a structure installed by somebody else.
Typical complete build-up
The precise construction varies by surface, loading, ground and drainage. Your quotation records the agreed specification.
Full installation
Up to 10 years for qualifying full resin installations.
Overlay
Normally 3 years for Quantock's overlay workmanship.
What is covered?
Subject to the applicable period and project specification, we will investigate defects that appear to have arisen because work performed by Quantock was not completed to the agreed specification or a reasonable workmanship standard.
Where the cause is attributable to Quantock workmanship, cover can include:
A resin surface is not promised never to crack. The cause, the project specification and the parts of the build-up Quantock controlled must be assessed.
Where attributable to installation workmanship, cover can include:
Block paving is a flexible system. Routine maintenance, including topping up jointing sand, is not normally a workmanship defect.
Where attributable to Quantock workmanship, cover can include:
Where attributable to Quantock workmanship, cover can include:
Where attributable to Quantock workmanship, cover can include:
Falls, channels, gullies and soakaway arrangements are designed within an agreed scope; no outdoor system can be promised to prevent flooding in every rainfall or external drainage condition.
What is not covered?
Our guarantee protects against qualifying defects in the work we have carried out. It is not an insurance policy against every event that may affect an outdoor surface during its lifetime. These limits define the additional commercial cover; they do not remove statutory rights or responsibility for defective Quantock workmanship where the law makes us responsible.
The voluntary guarantee does not cover failure caused by movement, cracking, weakness, instability or latent defects in structures Quantock did not install.
This is especially relevant to overlays. It does not remove any legal responsibility Quantock may have for the work it actually undertook.
Subsidence, heave, shrinkage and other movement outside the construction Quantock controlled are not insured events under this guarantee.
Movement demonstrably caused by Quantock's own defective construction will still be assessed as a potential workmanship issue.
New or continued root growth, roots from neighbouring land, bamboo and invasive vegetation are outside voluntary cover unless specific treatment was included in the contract.
Where Quantock expressly contracted to remove roots or install a root-control system, responsibility for that agreed work remains ours.
Damage caused after completion by others is not a defect in Quantock workmanship.
Unaffected areas remain covered unless the alteration materially affects them.
Domestic driveways remain covered for normal domestic vehicle use. Damage caused by use beyond the agreed design is not included.
Impact, fire, vandalism, criminal damage, dragging heavy or sharp objects, dropping equipment and unrelated accidents are not workmanship defects.
Staining or degradation caused by contamination that is not removed reasonably promptly is outside voluntary workmanship cover.
Outdoor surfaces change appearance through sunlight, rain, frost, traffic, pollution and ordinary use. Normal cosmetic ageing is not automatically a defect.
Normal weathering will not be used to dismiss a genuine premature installation failure attributable to Quantock workmanship.
The guarantee is not flood or storm insurance. Damage caused primarily by extraordinary events is outside its scope.
Where defective Quantock workmanship, rather than the external event itself, caused the damage, the matter will still be assessed accordingly.
We can design and install falls, channels, gullies and soakaway arrangements within an agreed scope, but cannot guarantee a property will never experience surface water or flooding.
Customers should keep channels and gullies reasonably clear and arrange suitable cleaning where permeable surfaces become clogged.
No outdoor surface is permanently weed-free. Windblown seeds and organic matter can support growth on resin, paving, tarmac and patios.
Normal weed, moss, algae and lichen growth is a maintenance matter rather than an automatic workmanship defect.
Natural aggregate, stone, sandstone and manufactured paving vary between pieces and batches, while all surfaces weather over time.
The product supplied must still correspond with the agreed product, range and specification.
Concrete paving can develop temporary white deposits known as efflorescence. This naturally occurring characteristic of cement-based products normally reduces through weathering and, by itself, does not normally indicate defective installation.
Sandstone and other natural stone can contain iron spots, mineral markings, texture differences and colour variation. Completely uniform natural stone is not guaranteed.
We will take reasonable care to make repairs as neat and sympathetic to the existing installation as reasonably possible, using compatible materials wherever reasonably possible. A repaired area may still remain visible. This applies to resin bound surfaces, block paving, tarmac, porcelain, sandstone, other natural stone, patios, borders and edging.
A reasonable difference in colour, shade, texture or appearance between a properly completed repair and the surrounding older surface does not, by itself, mean that the repair is defective. This does not affect your statutory rights.
Where a customer selects, buys or supplies materials, Quantock guarantees its installation workmanship but does not add a separate commercial promise covering that product's inherent quality, durability, colour consistency or suitability.
This does not reduce any responsibility the law places on Quantock in the particular circumstances.
If we recommend a construction method and the customer chooses a materially different or reduced specification, consequences directly caused by that choice may sit outside the additional guarantee.
This applies only where the alternative and its material risk were clearly explained and recorded in writing before work proceeded.
Repairs
If Quantock repairs 6m² of a 100m² existing driveway, the workmanship guarantee applies to the work undertaken within that 6m² repair area. It does not turn the remaining 94m² of older construction into Quantock-guaranteed work.
Reasonable care
Outdoor surfaces need proportionate maintenance. A claim may not cover deterioration caused or materially worsened by a failure to carry out reasonable maintenance, but a minor lapse does not automatically cancel the whole guarantee.
Sweep regularly, remove organic matter, keep drainage clear, clean spills promptly and use products suitable for resin.
A claim may not cover deterioration caused or materially worsened by a failure to carry out reasonable maintenance. A minor maintenance lapse does not automatically cancel the whole guarantee.
Jointing sand is a serviceable component. Pressure washing can remove it and occasional re-sanding is normal.
Five years' workmanship cover does not include free cleaning, re-sanding or resealing for five years.
Tarmac naturally changes appearance. Gradual colour fading, minor tyre scuffing and cosmetic wear are not automatically defects.
Cleaning improves an existing surface; it does not rebuild its foundations or remove every historic mark.
Where we identify structural failure before cleaning, the quotation should record it. The 12-month cover concerns identifiable application workmanship, not the old structure.
Separate protection
Some products may carry their own manufacturer's warranty. Any such warranty is separate from the Quantock Paving Ltd workmanship guarantee. Where Quantock supplied the materials, available manufacturer protection is additional and does not remove any legal responsibility Quantock Paving Ltd may have.
We do not describe our guarantee as manufacturer-backed, insurance-backed or independently backed unless a documented arrangement specifically applies.
Start date
The period normally runs from the practical completion date recorded on the final invoice or guarantee certificate. The written commercial guarantee is issued once the agreed contract account has been settled in full.
This payment condition concerns the additional Quantock commercial guarantee. It does not remove statutory rights relating to the contract or work performed, and it does not prevent a customer raising a genuine final-account dispute.
Guarantee claim process
Tell us within a reasonable period after noticing a problem and take sensible steps to prevent avoidable further damage. We will assess the cause against the agreed work, evidence and applicable guarantee.
Please email your guarantee claim using the details below. Include what you can to help us understand the problem and find your project records.
We review the information and may ask questions or request additional photographs.
Where reasonably required, we arrange to inspect the installation and affected area, following the inspection timing explained below.
We assess whether the evidence indicates covered workmanship, a product issue, normal maintenance, external damage, inherited construction movement or another cause. Our assessment is evidence-based and is not described as final or conclusive of legal rights.
We will put accepted workmanship problems right. Where the problem is localised, we will normally repair, reinstate or re-perform the affected area as explained below. Statutory remedies remain unaffected.
Guarantee claims should be submitted by email to quantockpaving@gmail.com so that we can maintain an accurate written record of the issue, the date it was reported and any supporting photographs, videos or correspondence. To help us assess it, please include where possible:
Telephone, WhatsApp and other communication can still be used for general queries, but we may ask you to submit the details by email before opening the formal guarantee assessment. If you need help providing the details, please contact us. Nothing in this claims procedure affects your statutory rights.
Where a site inspection is required, we aim to arrange this as soon as reasonably practicable. Depending on workload, location, weather conditions and availability, please normally allow up to six weeks from receipt of sufficient information about the claim for the initial site inspection. This is not a minimum waiting period or a timescale for completing repairs.
If there is an immediate safety concern or a reasonable risk of substantial further damage, we will consider whether an earlier inspection or temporary action is appropriate. Any repair timing will be discussed following assessment, without affecting your right to a remedy within a reasonable time where the law requires it.
Where we accept that a workmanship issue is covered by the guarantee and is confined to a particular area, the normal remedy will be to repair, reinstate or re-perform the affected section rather than replace the entire driveway, patio or installation. This includes any immediately surrounding area that reasonably needs to be disturbed to make an effective repair.
For example, this may apply to a crack, dip, localised settlement or movement, a loose section, localised resin failure, a drainage issue in one location, failed edging, paving movement or another isolated workmanship issue. We will assess the cause and the repair needed to put the qualifying defect right.
Complete replacement would normally only be considered where a satisfactory localised repair is not reasonably capable of correcting the qualifying defect. These voluntary guarantee arrangements do not limit any remedy you are entitled to by law, including repeat performance within a reasonable time and without significant inconvenience, or a price reduction where legally available.
We aim for neat, appropriate repairs, though the repaired area may remain visible. See exact matching after a repair for the material and appearance details.
If you believe there may be a guarantee issue, give Quantock Paving Ltd a reasonable opportunity to inspect it before instructing another contractor. Unauthorised alterations can obscure the original cause; damage caused or materially worsened by them is not covered.
Reasonable emergency measures for safety or to prevent further damage are not prohibited, and unrelated third-party work does not automatically void cover elsewhere.
Unless expressly agreed otherwise, remedial work does not restart or extend the original 10, 5, 3, 2 or 1-year period. A 10-year installation repaired in year six remains covered until its original ten-year expiry date.
The commercial guarantee is issued to the original contracting customer for the property on the certificate. It is not automatically transferable on a sale. Quantock may agree a written transfer of the remaining term after a request and, where appropriate, an inspection. Transfer never restarts or extends the original period. This concerns voluntary commercial cover only.
Damage caused by later extensions, walls, posts, drainage work, utility trenches, landscaping, excavation, planting, service ducts, heavy structures, drilling or cutting is outside cover. Unaffected areas remain covered unless the alteration materially affects them.
This page primarily explains our standard voluntary guarantee for domestic customers. Commercial installations, developments, landlord work and other business-to-business projects may use project-specific specifications and contractual guarantee terms.
Planning, drainage and approvals
We can give practical advice on drainage and installation requirements. Planning permission, dropped-kerb or highways approval, utility or freeholder consent, restrictive covenants and neighbour agreements remain separate matters unless we specifically agree in writing to obtain or manage them.
We cannot guarantee a local authority or third party will approve an application. Where Quantock expressly agrees to manage an approval process, responsibility for that agreed service remains ours.
Samples and photographs
Samples, photographs, screens and brochures show the general appearance of a product. Natural aggregate, natural stone and manufactured paving can vary by piece and batch. This does not permit substitution of a completely different product: the agreed product, range and specification must still be supplied unless a change is agreed with the customer.
What counts as a defect?
A material installation failure attributable to how Quantock carried out the agreed work.
Expected variation, ageing, weathering or maintenance associated with an outdoor paving product.
Damage or movement originating outside the part of the installation Quantock controlled.
A later change of mind about an approved colour, aggregate, pattern or finish. The agreed specification must still be installed.
Important consumer protection
Our workmanship guarantee gives customers additional protection. It does not replace or reduce rights provided by UK consumer law.
Consumer services must be carried out with reasonable care and skill. The commercial guarantee limits described on this page do not allow Quantock Paving Ltdto avoid responsibility for defective work where the law makes Quantock responsible, and they do not make the guarantee a customer's only remedy.
Read our website Terms & Conditions, or contact us if you need the project-specific contract documents applying to your work.
Frequently asked questions
No. A 10-year workmanship guarantee is available on qualifying complete installations where Quantock controls the appropriate construction. Overlay and other work carries different cover, confirmed in the quotation.
Because Quantock did not construct and cannot fully verify the existing underlying base. The overlay guarantee covers the preparation and application work we undertake, not hidden inherited construction outside our control.
Only where the cause falls within the applicable workmanship guarantee. Cracking caused by ground movement, inherited substrates, utility work, tree roots or other external causes is not automatically covered.
Normal weed, moss and algae growth is maintenance-related and is not normally a workmanship defect. Windblown seeds can germinate on virtually any outdoor surface.
Normal weathering, natural aggregate variation, efflorescence and reasonable batch variation are not normally defects. The agreed product and specification must still be supplied.
We will make reasonable efforts to obtain a suitable match but cannot guarantee an invisible match because existing materials weather, batches change and product ranges can be discontinued.
Installation defects in drainage work carried out by Quantock can be covered. Blocked drains, overloaded public drainage, extreme rainfall, saturated ground and later alterations are not workmanship failures.
Please normally give Quantock a reasonable opportunity to inspect and rectify a suspected defect before instructing another contractor, except where urgent action is reasonably required for safety or to prevent further damage.
Not automatically. Transfer of the remaining commercial guarantee requires written agreement from Quantock and does not restart or extend the original period.
No. The Quantock workmanship guarantee is additional to statutory rights. It does not remove responsibility for defective work where UK consumer law makes Quantock responsible.
Projects contracted before the effective date remain subject to the guarantee and contractual terms applicable when that project was agreed. This revision applies to future guarantees agreed under these terms; it does not change an existing signed quotation, contract or guarantee.
Every project is different. We'll inspect the existing surface, recommend the right construction and confirm your applicable workmanship guarantee in writing with your quotation.
