Privacy Policy

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Privacy Policy

At Quantock Paving Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect
We may collect the following personal information when you interact with us:

Contact Information: Name, address, phone number, email address.
Project Details: Information about your property and project requirements.
Payment Information: For invoicing and payment purposes (securely processed).
Communication Records: Emails, phone calls, and other correspondence.
Website Usage Data: IP address, browser type, and pages visited (via cookies).
How We Use Your Information
We collect and use your information for the following purposes:

To provide our services, including consultation, quotations, and project delivery.
To communicate with you regarding inquiries, updates, or support.
To process payments and issue invoices.
To improve our services, website functionality, and customer experience.
To comply with legal obligations or enforce our terms of service.
How We Protect Your Data
We take the security of your personal information seriously. Measures we implement include:

Secure storage of data.
Restricted access to personal information.
Encryption of sensitive data.
Regular audits of our data handling practices.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties for the following reasons:

To fulfill our services (e.g., subcontractors, suppliers).
For payment processing (e.g., payment gateways or financial institutions).
To comply with legal or regulatory obligations.
Any third-party service providers are required to handle your data in compliance with applicable privacy laws.

Your Rights
You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccuracies in your information.
Erasure: Request the deletion of your data where applicable.
Restriction: Limit the processing of your data.
Objection: Object to the use of your data for specific purposes.
Data Portability: Request the transfer of your data to another organization.
To exercise your rights, please contact us using the details below.

Cookies
Our website uses cookies to enhance your browsing experience and collect information about how our site is used. You can manage your cookie preferences through your browser settings.

Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Quantock Paving Ltd
Email: Quantockpaving@gmail.com

Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Please review this page periodically for updates.

Effective Date: 01:01:2025

 Terms and Conditions of Quantock Paving Ltd

1. Introduction
   Welcome to Quantock Paving Ltd. By accessing and using our website and services, you agree to comply with these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website or services.
2. Services
   Quantock Paving Ltd specializes in designing and installing bespoke driveways and patios using a variety of high-quality materials. Our commitment to craftsmanship and industry standards ensures that our services meet your expectations for quality and durability.
3. Use of Website
   a. The content on our website is for general information and is subject to change without notice.
   b. Unauthorized use of this website may result in a claim for damages and/or constitute a criminal offense.
   c. Our website may include links to other websites for further information, which do not imply our endorsement. We are not responsible for the content of linked websites.
4. Intellectual Property
   The trademarks, logos, and service marks on our site are the property of Quantock Paving Ltd or third parties. Use of these marks requires prior written consent from us or the respective third-party owners.
5. Pricing, Deposits, and Payment
   a. Service pricing is determined through personal consultations or after a site visit and is not listed on the website.
   b. A 10% deposit is required for projects, with variations for projects over £10,000.
   c. Full payment is required upon project completion. Failure to complete payment within 4 weeks of completion will void all warranties.
6. Warranty
   a. We offer a 10-year warranty on the full installation of driveways and patios, subject to full payment within the specified timeframe.
   b. Warranty specifics vary based on materials and installation methods.
   c. Warranties are conditional upon full payment as outlined in section 5c.
7. Cancellation and Refund Policy
   a. We do not offer refunds once a project has commenced, but we will conduct any necessary remedial work.
   b. A 14-day cooling-off period is provided from the date of accepting a quote.
   c. Early commencement of work at the customer's request waives the cooling-off period, applying the no refund policy.
   d. Deposits are non-refundable if a project is canceled after the 14-day period.
   e. Necessary remedial work is carried out under warranty terms.
8. Privacy Policy
   Our Privacy Policy details our practices in handling user information.
9. Limitation of Liability
   Quantock Paving Ltd is not liable for indirect, special, incidental, or consequential damages related to service use or performance.
10. Amendments
    We may amend these terms at any time, with updates posted online. Continued site use constitutes acceptance of new terms.
11. Acceptance of Terms
    Accepting a quote from Quantock Paving Ltd means agreeing to these terms and conditions.
12. Contact Us
    For inquiries or concerns about these Terms and Conditions, please contact us at Quantockpaving@gmail.com.
    
    Effective Date: 01:01:2025