Privacy policy
This policy explains how QUANTOCK PAVING LTD (company no. 16165417, registered in England & Wales, Halcyon, Fowls Mead, Stretcholt, Bridgwater, Somerset TA6 4SR) handles your personal information when you use this website or contact us.
What we collect and why
When you submit an enquiry or quote form, we collect the details you provide - name, phone number, email address (optional), project location and description - solely to respond to your enquiry and provide a quote. The lawful basis is legitimate interest (responding to a request you made). We do not sell or share your details for third-party marketing.
Cookies and analytics
With your consent, this site uses Google Ads measurement and retargeting, and may use analytics or advertising pixels configured for the site, to understand visits and measure advertising. Until you accept, non-essential storage and advertising personalisation remain denied. Google Consent Mode may send limited cookieless measurement signals before a choice; other advertising pixels stay blocked. You can change or withdraw your choice at any time using Cookie settings.
When non-essential tracking is accepted, the site also keeps limited first-party attribution records, such as landing page, referrer, UTM tags and ad click IDs, so we can understand which marketing channels lead to enquiries. Phone and WhatsApp conversions mean someone clicked the phone or WhatsApp button; they do not prove that a phone call or WhatsApp conversation actually happened.
WhatsApp, phone and email
If you contact us by WhatsApp, the conversation is handled under WhatsApp's own terms and privacy policy. Phone calls and emails are used only to deal with your enquiry and any resulting work.
Retention
Enquiry details are kept for as long as needed to handle your enquiry and any resulting project, plus a reasonable period for our business records, then deleted.
Your rights
You can ask us at any time to access, correct or delete the personal data we hold about you. Email quantockpaving@gmail.com and we'll deal with it promptly. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).